Service Desk

here for you

Get IT issues sorted quickly by our super friendly team, so your people can get on with what they do best, whatever the time and wherever they are in the world.

What to Expect

UK based 24/7 Support

Call or raise a ticket on our intuitive ServiceNow platform. Our friendly team are here for you 24/7.

Swift Incident Management

We’ll fix your problem on first contact, but if we can’t, we won’t stop until it’s sorted.

Easy Request Resolution

Need a new mouse, headset, or SharePoint access? We treat your users’ requests quickly and efficiently.

Extensive Knowledge Base

Every agent offers the most up-to-date solutions, so your employees get the best experience whoever they talk to.

Problem Management

Our experts find recurring incidents and work with our technical teams to find solutions to stop them happening again.

Joiners, Movers & Leavers

Let’s find the right process for your business so new kit just works and leavers access is removed fast.

Proactive Issue Prevention

Monitoring events 24/7, catching any issues early to keep your systems running smoothly.

High Standards & Service

Company ISO accreditations and ITIL training for all our service desk agents to maintain industry best practice.

Included as Standard

Cyber Security

It’s a must in today's environment, so we include cyber security as a standard. Our service desk proactively monitors your tenant for potential risks to keep you one step ahead.

Service Management

Every customer gets a dedicated service manager who provides full transparency about service performance, efficient incident resolution and continuous improvement.

Want to take your Cyber security to the next level?

Find out more about our tailored solutions to keep you ahead of the game.

Get our Service Desk Factsheet

Your Outcomes

Reduced Downtime

Swift incident management means your IT issues are resolved quickly to keep your operations smooth and productive.

Improved Productivity

With 24/7 support and fewer disruptions, your team can focus on what they do best.

Happier Employees

Our friendly, personalised approach offers quick and easy solutions to the end-users IT issues.

Cost Savings

By proactively managing issues and reducing major incidents, you can avoid costly downtime and repairs.

Ideal for Your Business

Large-Scale IT Support

If you have a growing team and increasing IT needs, our Service Desk can scale with your business to ensure everyone gets the support they need.

Remote and Hybrid Workforces

With employees working from various locations, our 24/7 support ensures they always have help when they need it.

High Incident Volume

If you experience a high volume of IT incidents, our Service Desk can handle it, allowing your in-house IT team to focus on strategic projects.  

Security Compliance

For businesses with strict security and compliance requirements, our ISO-certified processes and robust security measures keep your data safe. 

Why We Partner with ServiceNow

At IT Naturally, we believe in keeping things simple and smart. That’s why we use ServiceNow to streamline manual tasks, boost productivity, and support your digital transformation journey. Its intuitive, collaborative platform helps us work more efficiently, so you can focus on what matters. 

Your IT Sorted

As your strategic partner, IT Naturally helps you find the right-fit solution for your business. Our tailored services work together to drive you towards your goals, making sure everything is aligned for success.

Explore our services below to find out more.

Get help from our friendly team who will just get it done; we’re here for you 24/7 every day of the year >>>

1 of 5

Your people don’t want IT stopping them from doing what they do best, so we make sure it’s running well >>>

2 of 5

Make it work your way, in the cloud, on-prem, or hybrid; whichever is the simplest and most cost-effective solution >>>

3 of 5

We include cyber security as standard, but you can take it to the next level with additional tailored solutions>>>

4 of 5
Need your network to be always on? We’ll make sure it’s robust, secure, and always available to your customers>>>
5 of 5

Cloud & Data Centre

Cloud & Data Centre

Make it work your way, in the cloud, on-prem, or hybrid; whichever is the simplest and most cost-effective solution.
Find Out More

Next-Level
Cyber Security

Next-Level Cyber Security

Keeping your business safe and your people safer, we're here monitoring, maintaining and improving.
Find Out More

End-User Computing

End-User Computing

Your people don’t want IT stopping them from doing what they do best, so we make sure it’s running well.
Find Out More

Networks

Networks

Need your network to be always on? We'll make sure it's robust, secure, and always available to your customers.
Find Out More

I don’t have to think about whether our users are getting what they need, it just happens.

We get regular reports on the performance of the service, which backs up why our users are happy. Our service manager comes to us with ideas for improving the service and our set-up, which shows IT Naturally isn’t content with just performing well; they want to do more.
Paul Donnelly
Operations Director, Unifii

Service Desk Insights

Want your IT sorted?