IT Naturally Service Desk Go Live with ServiceNow

IT Naturally are delighted to announce that we are now live with the ServiceNow ITSM platform. It will help our Service Desk to better support our customers with end-to-end management of all ITIL processes.

The ServiceNow platform was recognised as the ITSM leader by Gartner Magic Quadrant for the 7th year in 2020 and it was clear, that it supported our strategic objective.

“Our choice to use Service Now underpins IT Naturally’s commitment to its core values of quality, expertise and simplicity by investing in industry best in class tooling.”


Our team and our ServiceNow Partner Unifii worked collaboratively to build and automate key ITIL processes within the ServiceNow platform.

We have integrated the ServiceNow platform with our industry-leading Talkdesk telephony solution. This has transformed and simplified IT Naturally’s service offering to further support a seamless customer experience.

ServiceNow allows our Service Desk agents to resolve issues faster than ever before with the purpose-built command centre. From a single pane view, we can resolve multiple issues concurrently with full context of issue history, SLA and user information and also get AI-assisted recommendations for resolution.

The ServiceNow Incident and Problem Management capabilities allow us to investigate the root cause to quickly resolve critical service disruptions. We also use trend analysis and periodic service configuration reviews to minimize and prevent future issues.

“I am very proud to be able to offer our customers the benefit of using ServiceNow to manage their IT Infrastructure environments.”


Find out more about our Service Desk or get in touch to discuss how IT Naturally with ServiceNow can assist your business.


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