Artificial intelligence (AI) is rapidly reshaping how businesses operate, so it’s crucial to remember the value of the human touch.
At IT Naturally, we believe in using technology as a force for good, enhancing human interactions rather than replacing them.
Here are our top 5 tips for integrating AI into your business processes while maintaining the personal connection that your clients, customers and partners value:
1. Understand a Human’s Needs
Before implementing AI, understand what your people cherish about human interactions. AI lacks emotional understanding and human touch in communication is vital for building relationships and understanding nuanced situations.
What we do: We know it’s our empathetic humans that allow you to enjoy not talking about IT, because when we are your MSP it just works. We never want to lose that human touch.
2. Choose AI Solutions Wisely
Select AI tools that enhance customer experiences. For instance, chatbots can provide quick answers to simple queries, but they should seamlessly hand off more complex issues to human agents at the first sign that it’s needed.
What we do: We don’t yet offer our customers a chatbot service as we want to ensure our service is human-led. Once all our processes are seamless, we can then set up an AI to enhance our service.
3. Train Your Team
Equip your team with the skills to use AI tools effectively. They should understand how to leverage these tools to enhance their productivity and customer service, rather than as a replacement for their roles.
What we do: One of our Cyber Security Partners, Ironscales uses a virtual SOC Analyst. Themis is an integral part of our team. She deals with our customers and our internal emails scanning them for any potential attacks and deals with at least 80% of the work automatically.
4. Balance Automation with Human Oversight
While AI can handle many tasks more efficiently, certain situations require a human touch.
What we do: Back to Themis and she can only do the work she understands. The other 20% has to be looked at by a human. This might be a new type of attack that hasn’t been seen by the computer before. Being reported and logged by a human will create something that she can then recognise in the future.
Cyber Attacks are always becoming more sophisticated so there will always be something for our human Cyber Security Analysts.
5. Showcase Human Success Stories
Regularly share stories and case studies where your employees have made a significant impact. This not only highlights the value of human interaction but also keeps your team motivated.
AI offers incredible opportunities for businesses, but it’s the human touch that truly makes the difference. By following these tips, you can ensure that your use of AI is thoughtful, ethical, and above all, human-centric.
At IT Naturally, we’re committed to helping you use tech as a force for good, enhancing both your business and the lives of those you serve.
Get in touch if you’re looking for a managed service provider that puts people, and the planet, first.
